Last updated: 05/01/2025
This Fulfillment Policy outlines the terms of service delivery, subscription activation, billing, renewal, cancellation, and related practices for Seenic’s annual subscription services. It is intended to complement and be read alongside our Terms of Use and Platform Subscription Agreement, providing clarity on how your subscription is fulfilled.
Activation & Access
- Annual Subscription Plan: Seenic offers its platform services on a single subscription plan, which is an annual (12-month) subscription term. No monthly or alternative-term plans are available.
- Service Activation: Your subscription begins once payment has been successfully processed and your account is activated by Seenic. Upon confirmation of payment and account setup, you will be granted full access to the Seenic platform and all included services under your plan.
- Digital Delivery: All Seenic services are delivered digitally through our online platform. There are no physical goods, shipments, or in-person deliveries associated with the subscription. Fulfillment is completed by providing you with account login credentials and access to the online services.
Billing & Renewal
- Annual Billing Cycle: Subscription fees are charged on an annual basis. Each subscription period (“Term”) is one (1) year in length. On the anniversary of your subscription activation (the renewal date), your subscription will automatically renew for a successive one-year term unless you cancel your subscription prior to that date.
- Renewal Notice: Seenic will send a formal renewal reminder approximately thirty (30) days before the upcoming renewal date of your subscription. This notice will inform you of the scheduled renewal and include any important details for the next term (for example, the renewal date and any changes to pricing or terms for the forthcoming year).
- Payment Terms: All annual subscription fees must be paid within thirty (30) days of the invoice date. If you pay by credit card or another automatic payment method, the charge will be processed on the renewal date. If an invoice is provided instead, payment is due within 30 days from the invoice date. If an invoice remains unpaid beyond 30 days (or if an automatic payment method fails and the payment is not promptly corrected), Seenic reserves the right to suspend or cancel your subscription for non-payment.
Cancellation & Termination
- Cancellation by Subscriber: You may cancel your subscription at any time by providing notice to Seenic (for example, through your account settings or by contacting our support team). However, any cancellation will only take effect at the end of your current paid annual term. You will retain access to the Seenic platform and services until that term concludes, and the subscription will not renew thereafter. We recommend providing notice of cancellation at least 30 days before your renewal date to ensure your subscription is not automatically renewed for the next term.
- Termination by Seenic: Seenic reserves the right to suspend or terminate your subscription prior to the end of the term if you fail to pay the required fees or if you violate any material provision of our Terms of Use or Platform Subscription Agreement. In the event of termination by Seenic for cause (such as non-payment or a serious breach of terms), your access to the services may be revoked immediately. In such cases, you remain responsible for any unpaid fees up to the date of termination, and no refund will be provided for the unused portion of the term.
Refunds
- Non-Refundable Fees: Except as noted under “Exceptions” below or as required by law, all subscription fees are non-refundable. Once an annual subscription term begins and payment has been processed, you are committed for the full duration of that term. If you cancel or discontinue use of Seenic during an active term, no prorated refunds or credits will be issued for any unused portion of the subscription.
- Exceptions: In rare circumstances, Seenic may consider issuing a partial refund or account credit at its sole discretion if documented service issues on our end have significantly impacted the value of the service to you. For example, if a prolonged platform outage or other substantial technical problem attributable to Seenic severely disrupts your use of the platform, we may evaluate the situation and offer an appropriate credit or partial refund. Any such exception will be determined by Seenic on a case-by-case basis and is not guaranteed. Outside of these extraordinary situations, no refunds or credits will be granted.
Contact Information
For any questions, concerns, or issues regarding subscription activation, billing, renewals, cancellations, or service fulfillment, please contact us at info@seenic.io. Our team will assist you with any billing or fulfillment inquiries related to your Seenic subscription.