Privacy Policy

Last updated: 01/01/2025

1. Introduction

This Privacy Policy (“Policy”) explains how The View Pro Inc (“Seenic,” “we,” “us,” or “our”) collects, uses, and shares information about you (“you,” “your”) when you interact with our products, services, websites (e.g., www.seenic.io), and mobile or desktop applications (collectively, the “Services”).

By using our Services, you confirm that you have read and understood this Policy and our Terms of Use. If you do not agree with this Policy, you must discontinue using the Services.

We take privacy seriously and strive to protect your personal information in accordance with applicable data privacy laws, including GDPR, CCPA, CPRA, VCDPA, and any other relevant regulations.

2. What Information We Collect and Why

We collect various categories of data for different purposes:

1. User Account Information
   
   • Data Collected: Name, email address, password, phone number (optional), billing information (if you purchase Services).
   • Purpose: To create and manage your account, process payments, send service-related communications, and provide customer support.
2. Cookies and Tracking Technologies
   
   • Data Collected: IP address, browser type, device identifiers, pages visited, location (if enabled), and preferences.
   • Purpose: To operate our Services, improve user experience, conduct analytics, and enable behavior-based advertising in compliance with applicable law.
   • For more details, see our Cookie Policy.
3. Demographic & Location Data
   
   • Data Collected: Approximate age range, city, or device-based geolocation data (if enabled).
   • Purpose: To customize Services, provide localized features, and better understand our user base.
4. Images & 3D Models
   
   • Data Collected: Photos, videos, or 3D models/scans you capture and upload. These may sometimes contain personal information if individuals appear in them.
   • Purpose: To provide and enhance our 3D and immersive Services, including Digital Twin creation.
   • Note: Please refrain from uploading sensitive personal data within images; see Section 8 (“Aggregated Information”) for more details.
5. Feedback & Support
   
   • Data Collected: Information you provide when contacting us (e.g., via email, support tickets, phone calls).
   • Purpose: To respond to inquiries, improve our Services, and address technical or billing issues.
6. Promotions & Surveys
   
   • Data Collected: Contact details and any additional information you voluntarily provide (e.g., survey responses).
   • Purpose: To administer promotions, gather feedback, and share updates about our products or offers.

3. How We Use Your Information

In addition to the purposes stated above, we may use your data to:

• Provide and Personalize Services: Manage your account, process transactions, and offer tailored content or recommendations.
• Communicate with You: Send service announcements, security alerts, or marketing messages (with your consent where required).
• Analyze and Improve: Track how users interact with our Services to refine features, fix bugs, and develop new offerings.
• Protect Legal Rights: Enforce our Terms of Use and comply with legal obligations, including responding to lawful requests.
• Advertising: Display relevant ads on third-party platforms, subject to your consent and applicable regulations.
• Security and Fraud Prevention: Detect, prevent, and respond to potential fraud, unauthorized use, or misuse of the Services.

4. How We Collect Your Information

• Directly from You: When you sign up for an account, fill out forms, or communicate with us.
• Automatically: Through cookies, web beacons, or similar technologies when you browse our Services.
• From Third Parties: Such as social media platforms (if you log in via a third-party account) or service partners that help us operate the Services.

5. Who We Share Your Information With

1. Service Providers:
   
   • We use third-party companies to handle tasks like website hosting, payment processing, analytics, and customer support. They are contractually obligated to use your data only as directed by us and in compliance with this Policy.
2. Business Partners and Resellers:
   
   • In some cases, we work with channel partners or resellers to facilitate sales, customer service, or localized support. We share personal data with them only as needed to fulfill these functions.
3. Law Enforcement or Legal Requirements:
   
   • If required by law or to protect our rights, we may disclose personal information in response to lawful requests by public authorities.
4. Affiliates and Corporate Transactions:
   
   • We may share information with our corporate affiliates or transfer it if we are involved in a merger, acquisition, sale of assets, or reorganization.
5. Consent or Direction:
   
   • We may ask for your explicit consent to share your information with additional third parties or for purposes not covered by this Policy.

6. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights:

• Access and Portability: Request a copy of your personal data and how it has been used.
• Rectification: Ask us to correct inaccurate data about you.
• Deletion: Request deletion of your personal data, subject to certain legal or contractual limitations.
• Objection / Restriction: Object to, or request restriction of, specific processing activities.
• Opt-Out of Sales: If applicable, opt out of “sales” of your personal information.
• Limit Use of Sensitive Information: In jurisdictions that grant such a right, restrict how we process sensitive personal data.

You may also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of these emails. Even if you opt out of marketing, you will continue to receive service-related communications (e.g., account or security updates).

To exercise your privacy rights, please contact us at legal@seenic.io. We may verify your identity before processing certain requests.

7. How We Secure Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include encryption, secured networks, and role-based access controls. However, no online platform is 100% secure. You are responsible for keeping your account credentials confidential and for logging out after each session.

8. How We Retain Your Information

We keep personal data only as long as necessary to fulfill the purposes described in this Policy or to comply with legal requirements. Retention periods vary depending on the nature of the data and the reason for collection. In some cases, we may anonymize or de-identify your data for analytics or research purposes in which case we may retain anonymized data indefinitely.

Aggregated or Public Imagery

• If you capture images containing personal information (e.g., photos of individuals) and choose to publicly display such data through our Services, you acknowledge that those images may become visible to others.
• If you do not wish to publicly display personal information in images, please refrain from capturing it.

9. International Data Transfers

We operate from the United States but provide Services globally. If you reside outside the U.S., your personal data may be transferred to and stored on servers in countries that may have data protection laws different from those in your jurisdiction. Where required by law, we use recognized legal mechanisms (e.g., Standard Contractual Clauses) to facilitate the lawful transfer of personal data across borders.

10. Children’s Privacy

Our Services are intended for a general audience and not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us at legal@seenic.io so we can promptly remove such information.

11. Automated Decision-Making and AI

We use artificial intelligence (“AI”) and generative AI features in certain aspects of our Services (e.g., creating digital twins, automated dollhouse generation, or property descriptions). These systems rely on non-personal spatial, environmental, and visual data for training. In some cases, we may process images you upload, which could inadvertently include personal information.

• Transparency: We strive to provide clear information on how our AI systems function and how you can edit or turn off automated AI outputs, where feasible.
• User Rights: If you believe a fully automated decision significantly affects you, you may request human intervention or object to such processing, as permitted by law.

12. Other Important Information

1. Links to Third Parties
   
   • Our Services may link to websites, applications, or services operated by third parties. We are not responsible for their privacy practices, and we encourage you to review their respective policies.
2. Policy Updates
   
   • We may update this Policy from time to time to reflect changes in technology, law, or our business operations. The latest version will always be available at www.seenic.io.
3. Do Not Track
   
   • We do not currently respond to browser-based “Do Not Track” signals. You can learn more about managing third-party advertising preferences in our Cookie Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise any of your rights, you may contact us at:

The View Pro Inc
Attn: Privacy Officer
111 Congress Ave, Suite 500
Austin, TX 78701, USA
Email: legal@seenic.io

For additional information regarding data protection in the EU or other regions, please reach out to us at the email above. We will make reasonable efforts to address and resolve your concerns in accordance with applicable law.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.